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Posted on September 04, 2019

The Nests of Spring

A bird flew onto the fence this morning with a beak full of straw, momentarily resting on its flight path to building a nest for a new family. Nests represent a supportive structure for new life. Many of the people and organisations I…

Posted on August 20, 2019

The Minutes of Tomorrow

Sitting at my desk and watching the twilight hue gradually being absorbed by the night, it prompts me to reflect on the day. I wonder if my time was just spent completing reactive administrative tasks or did I add significant value in…

Posted on July 30, 2019

Where Did The Day Go?

My phone, for the first time, alerted me to the Screen Time analysis for the past week. I was astounded as I reviewed the data. Fortunately, most of the time was spent in productive activity however, it also helped me identify time…

Posted on July 23, 2019

Losing and Regaining the Edge of Expertise

I have always been intrigued at how quickly we can lose our expertise edge. I have found over time that in some areas I have improved rapidly, gaining new levels of mastery. Then, instead of continuing to push further into new and higher…

Posted on July 23, 2019

Sales is a Process, Not a Personality

Once upon a time, two brothers and their father went into business together. Without them selling their services, there would be no business. One day, the younger brother said to the older one, "how will you ever be successful? You are way…

Posted on July 02, 2019

A Fresh Start

A new year is a wonderful time to put to bed the old and focus on the new; and for many, contains an optimistic momentum. We see, as if from a freshly scaled summit, the possibilities that lie before us. While January 1 tends to be the…

Posted on June 25, 2019

George. When a Customer Feels The Love

My partner Michelle and I celebrated our anniversary this past Friday evening. Staying at a city hotel I purposefully mentioned to four front of house staff the reason for our visit, to see how responsive they were on special occasions.…

Posted on June 12, 2019

For Employees Only

Dear Employee. I coach and consult to Business Owners, Executive Directors and Managers across the country and here are 7 areas they take notice of and respond positively to. When you, the employee, act and think in these ways, you are…

Posted on June 03, 2019

A Lesson in Not Giving Up

This past Saturday night, the Brisbane Lions played Hawthorn in what is the greatest of football codes, the AFL. 😊 At the end of the first quarter, Lions were 6 while Hawthorn was 31. The Lions went on to win the game. If the…

Posted on May 29, 2019

Replicating Best Practice

Often we look outside our organisations for best practices and seek to implement them internally, but sometimes, best practices are already happening within, without our even knowing it. Take Department A. They have few customer…

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