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Dislocation
I recently offered my right hand to shake as I greeted a carpenter, whereupon he offered me his left instead. A football injury had painfully dislocated a finger on his right hand. It got me thinking about dislocation at work with some…
Posted on July 05, 2021Moving to a 3-day work week
Many business owners started with the goal to have greater control over their time but as the years progress, they realise they've onboarded a runaway train. It seems their entire lives are spent keeping the operation from spinning off…
Posted on June 02, 2021Noncompetitive Advantage
In my latest book, How Efficiency Changes the Game, I write: "...much of today’s strategy work focuses on the gaining of strategic advantage over the competition. But sometimes, if we look beyond the competitive landscape there are wide…
Posted on May 24, 2021Increase Your Sales Through A More Effective Quoting Process
Designing and implementing a thorough quotation preparation and follow-up process is essential to drive increased sales. If you are leaving the quotation process to chance, these simple steps will improve your quote-to-sales conversion…
Posted on May 19, 2021It's Just Not Extra People You Need
When I was consulting through the Coal Seam Gas boom some nine years ago, many companies were experiencing a similar challenge as in the current economic climate: abundant opportunities with too few suitable people to employ. And Neil…
Posted on May 07, 2021The Coonawarra. Of Dreams, Rest and Cellars
DREAMS I recently took a few days off in the Coonawarra wine region: a small strip of fertile land replete with numerous wineries. A delightfully immersive experience. Standing at the tasting counter of Wynns Coonawarra Estate, I sampled…
Posted on April 14, 2021A Leadership Lesson From The Pavement
Today, I was reminded of my street friend Travis. While I have never lived rough nor begged for money, I gained an appreciation and respect for this man from sitting beside him. As we huddled together on bone-chilling pavements in the…
Posted on March 04, 2021Candid Conversations
A managing director had a candid conversation with one of his underperforming team members. The employee handed in his notice shortly thereafter. Averaging only 50 percent of budget, a sales manager was told his performance was…
Posted on February 23, 2021Drops of Kindness
An old lady from across the road ambles on her walker to the neighbour's place. Stiffly bending, she picks up the newspaper from their garden and resumes her journey to the front door, placing it there for late morning collection. There…
Posted on February 18, 2021Upstream Issues Affecting Downstream Productivity
I asked a client what the upstream issues were that impeded her productivity. She immediately identified two areas (1) accurate information from the field service technicians and (2), accurate scheduling from the service coordinator. I…
