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Posted on September 05, 2018

Engagement Lift Through Appreciation

Sometimes, we overcomplicate things, and employee engagement I would suggest is one of those areas. Sometimes, it's the simple things, the basics that get completely overlooked in our quest for perfection. I recently read an article about…

Posted on August 27, 2018


Words have the power to: teach, direct, heal, instruct, enlighten and inspire. They also have the ability to: dispirit, damage, mislead, bore and fatigue. Many words spilling from a loose mouth achieve little; a few words emerging from…

Posted on August 06, 2018

Fijian Life Reminders

I returned last week from a conference in Fiji and while the sessions were inspirational and thought-provoking, most impacting were the Fijian people. Out of the fourteen countries, I have visited, I have never experienced such a…

Posted on July 24, 2018


The English word margin comes from the Latin word margo which means edge. Its current usage is also used in the context of the provision of space or room. If there is no margin for error, we are on the edge. Margin provides us…

Posted on June 17, 2018

Lifting Your Head

Walking home on a dismal, cold, rainy night I was focused on getting to my destination as quick as possible. At one point I realised that I was missing out on what the night had to offer. I slowed my walk, becoming present in the…

Posted on June 12, 2018

Don't Lose Sight Of The Customer

Increasing quality and doing more with less is good business. Quicker turn-around times; fewer people; less floor space; lighter inventory; pushing processing back onto the customer, e.g. self- checkouts; self-ordering; self-check-ins are…

Posted on June 05, 2018

The Tough and Tender Of Leadership

The Tough and Tender Of Leadership I have always found that improving a business process is relatively easy i.e. find the waste or the input issues, make the necessary changes and you can with some certainty predict the outputs. When it…

Posted on May 24, 2018

Operations and Strategy: The Two Hats Of Management

From Operations To Strategy I have just completed speaking at a two-day workshop this week with a very astute group of national managers. From delivering approximately 7 hours of content, it gave me a fresh appreciation of just how much we…

Posted on May 08, 2018

Brilliant at the Basics

If we invest in front-end marketing but neglect the basics of quality and quick turn-around times, we effectively shoot ourselves in the foot. Even the most basic form of respect in acknowledging someone's call or email quickly is…

Posted on April 27, 2018

Anniversaries. Celebrating Life In Death

Today is the anniversary of my brother's death (pictured left). He was killed in a car accident ten years ago. Anniversaries like these have a way of making us pause: to reflect, to remember, to take stock of the good in life we…

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