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Lifting Your Head
Walking home on a dismal, cold, rainy night I was focused on getting to my destination as quick as possible. At one point I realised that I was missing out on what the night had to offer. I slowed my walk, becoming present in the…
Posted on June 12, 2018Don't Lose Sight Of The Customer
Increasing quality and doing more with less is good business. Quicker turn-around times; fewer people; less floor space; lighter inventory; pushing processing back onto the customer, e.g. self- checkouts; self-ordering; self-check-ins are…
Posted on June 05, 2018The Tough and Tender Of Leadership
The Tough and Tender Of Leadership I have always found that improving a business process is relatively easy i.e. find the waste or the input issues, make the necessary changes and you can with some certainty predict the outputs. When it…
Posted on May 24, 2018Operations and Strategy: The Two Hats Of Management
From Operations To Strategy I have just completed speaking at a two-day workshop this week with a very astute group of national managers. From delivering approximately 7 hours of content, it gave me a fresh appreciation of just how much we…
Posted on May 08, 2018Brilliant at the Basics
If we invest in front-end marketing but neglect the basics of quality and quick turn-around times, we effectively shoot ourselves in the foot. Even the most basic form of respect in acknowledging someone's call or email quickly is…
Posted on April 27, 2018Anniversaries. Celebrating Life In Death
Today is the anniversary of my brother's death (pictured left). He was killed in a car accident ten years ago. Anniversaries like these have a way of making us pause: to reflect, to remember, to take stock of the good in life we…
Posted on April 26, 2018Not Another Bloody Phone Call
How many times have you been meeting with someone, their phone rings, they grumble or swear, then answer it? Customers detect overload. All of us want to feel like we are the most important person at that time, particularly when we are…
Posted on April 16, 2018Focused Momentum
Focused Momentum Hosing all the dirt and leaves off my back courtyard and down the side path this past weekend, I observed a few things. Firstly, that in different sections of the courtyard I was pushing the dirty water uphill as the…
Posted on April 09, 2018Lifestyle. Getting Your Life Back
[caption id="attachment_3419" align="aligncenter" width="718"] Lifestyle. Getting Your Life Back Many of the business owners I work with struggle to have a life outside of work. They mostly enjoy what they do, but often long for a bit…
Posted on April 05, 2018Meaningful Work
Some years back, a new acquaintance showed up. His name was Depression. A friend of mine at the time mentioned that a psychologist had said that being busy doing meaningful work was one of the best ways to distance oneself from his…
