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George. When a Customer Feels The Love
My partner Michelle and I celebrated our anniversary this past Friday evening. Staying at a city hotel I purposefully mentioned to four front of house staff the reason for our visit, to see how responsive they were on special occasions.…
Posted on June 12, 2019For Employees Only
Dear Employee. I coach and consult to Business Owners, Executive Directors and Managers across the country and here are 7 areas they take notice of and respond positively to. When you, the employee, act and think in these ways, you are…
Posted on June 03, 2019A Lesson in Not Giving Up
This past Saturday night, the Brisbane Lions played Hawthorn in what is the greatest of football codes, the AFL. 😊 At the end of the first quarter, Lions were 6 while Hawthorn was 31. The Lions went on to win the game. If the…
Posted on May 29, 2019Replicating Best Practice
Often we look outside our organisations for best practices and seek to implement them internally, but sometimes, best practices are already happening within, without our even knowing it. Take Department A. They have few customer…
Posted on May 07, 2019I Can't Find My Shoe...
"Life is so hard” cried my 6-year-old daughter. When asked why, she exclaimed, “I can’t find my shoe.” Small things have a way of becoming big things; taking our eye off the important things. If your attention is being drawn in on one…
Posted on February 19, 2019Keep Moving
I met with an impressive guy this week who I would guess was in his early twenties. He was: a thinker and a doer; very self-aware for his age; knew what he was interested in from a career perspective; understood his strengths and…
Posted on February 04, 2019Task Congestion Alleviation
Ever felt like all roads lead to you? Task congestion is not a pleasant experience and often leads to a sense of complete overwhelm and burnout if left unchecked. For a while, we keep going: working faster, working longer, but at some…
Posted on January 30, 2019Streamlining Repetitious Tasks
I helped a friend layout an irrigation system on his mother's property. As we were arranging the pipework, he mentioned that our efforts would potentially save her one hour per day. That equates to a time saving of just over two weeks…
Posted on January 16, 2019Bright Lights and The Dimmer Switch
There are people in our organisations who display brightness. They exhibit energy, life, thoughtfulness and productivity. Introvert or extrovert we could describe them as being a joy to be around. Then there are those that upon entry to…
Posted on January 07, 2019Reflections on Goals and Time
This time of year seems to contain a natural rhythm within it related to reflecting on the year past along with focusing on the year to come. Here are some of my thoughts on goals and time that I have been entertaining these past…
