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Posted on April 22, 2020

The Girl On The Phone

A girl in her late teens walked past our home in tears at the weekend. Crying into her phone I heard her say, "I can't go out to see my friends and have a drink with them. All I do is stay at home and study." I felt the personal…

Posted on April 15, 2020

Uncertain Times Call For Certain Leadership

Last week when speaking with the business owner of a nationwide company, he told me his current mode of operating was like a Commanding General. Recent Australian research suggests this guy has got it right. Catherine Douglas, head of C|T…

Posted on April 02, 2020

Assessing Impact

As I have spoken to many business owners and managers across the country in recent weeks, I have come across a range of impacts being experienced. From those whose businesses are experiencing a boom in the current crisis; those for whom…

Posted on March 20, 2020

Pivoting Through Crisis

When partner-dancing on a crowded dance floor, I have sometimes spotted an impending collision, most often because the crowd has swelled and is closing-in and restricting our potential dance trajectory. Over time, I have learned to pivot…

Posted on February 27, 2020

Planning and Writing it Down

I have completed many executive coaching assignments with business owners, managers and supervisors and one of the predominant challenges they have is balancing reactive and demanding workloads with being planned and forward-thinking. The…

Posted on February 19, 2020

When Two Strangers Met

Once upon a time, there lived two people on either side of a small village: Miss Strategy and Mr Tactics. Each of them lived alone and were unknown to each other. To the outside world, Miss Strategy was one of those inspirational types.…

Posted on February 13, 2020

That Round and Round, Busy-But-Getting-Nowhere Kind of Work

It's already February (Happy Valentines Day by the way) and I'm writing on this topic. It doesn't seem to matter what time of year it is for those who are involved in a leadership capacity in busy work environments but too many tasks with…

Posted on February 06, 2020

Aborting Strategy Work for the Ease of Tactical Execution

Planning is relatively easy. Come up with a bunch of tactics, assign them to people for execution, keep them accountable for results and progress is hopefully being made. However, in the absence of a strategic direction, tactical…

Posted on January 30, 2020

Efficiency. Converting Wasted Labor into Surplus Time

I recently reviewed my efficiency and labour intensity across my business and identified one primary area of waste related to marketing. One activity I do weekly takes around five hours to complete and was tedious, to say the…

Posted on January 20, 2020

The Customer Disservice Department

I am a member of the Europcar Privilege Elite Program. Due to an issue I was having with booking a car, I called the Customer Service Department and was told that due to the nature of my request, I had to email (they don't take calls) the…

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