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Posted on July 02, 2015

I'm Too Busy

At various times in our work we find ourselves running at or close to personal capacity. Things are going well but we start to get the speed wobbles. We can either back off or push forward. Pushing forward is counter-intuitive. Our natural…

Posted on June 25, 2015

The Dark Days Of Going Nowhere

Many achievers experience seasons in their life when days become dark. The clouds of discouragement or depression roll in. For some it can be the occasional day, for others weeks and months of dark days all seemingly blending together. We…

Posted on June 18, 2015

Virgin Airlines - When A Gift Outweighs A Mistake

On a flight yesterday from Perth to Melbourne I requested headphones from two separate attendants. Both forgot. I fell asleep, missed my meal and then requested it upon waking - again forgotten. One of the attendants who I had requested…

Posted on June 10, 2015

Short Term Lies Costing Long Term Customers

A woman walks into a clothing boutique, tries on a dress that looks awful on her. "That suits you perfectly," chimes in the shop assistant. A quick exit takes place from that store. The woman walks around the corner, tries on another…

Posted on May 22, 2015

Performance Ownership

When working to increase the performance of an employee it is never a case of one size fits all. Individual improvement is gained by working at the individual level, helping to establish personal performance ownership. Understanding the…

Posted on May 15, 2015

Rest - Some tips on getting the refreshment you need.

Coming into a weekend after a busy week, and then with places to go and people to see in the next two days can often hinder the rest that our bodies and minds need to replenish. Here are some thoughts for getting the refreshment you…

Posted on May 04, 2015

The Shadow of the Shoulds

"I should do this." "I ought to do that." "I need to be better." "What will they think?" "I'm a failure." We are too often driven by the external voices of the shoulds. Others expectations, examples set by role models, obligations. Then,…

Posted on April 19, 2015

Turning Pain into Purpose

I have just come from meeting with my daughter who was expressing her passion for helping others deal with mental health issues. She showed me some of the areas she was wanting to develop so as to contribute to the healing of others. This…

Posted on April 16, 2015

Selling Lessons From a Drunk

Last night a very drunk man walked up to me and began requesting I provide him with something. The manager of the restaurant I was dining at came and told him to leave while he was trying to tell me what it was he wanted. It struck me…

Posted on April 12, 2015

If It's Not Raining...It's Hailing

Speaking to a client of mine this morning, the city in which they live recently got smashed by a huge hail storm. The requests that are coming in for repair work are within their scope of works but not their bread and butter business. My…

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