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Why resolutions aren't enough
Resolutions, whether they be to get fit, quit smoking, spend more time with the kids or make a million dollars is more akin to the dream of the night rather than the actions by day. Some think that the mere fact that “I have a resolution”…
Posted on October 16, 2012Ray's 17 Rules for Effective Self/Time Management
Time management books and articles abound. What is tail about ass about in the modern age of rush and overburdened schedules is that we talk about managing time not self. Here are 17 keys to increase your daily performance while…
Posted on October 02, 2012Dismal customer service
Catching a cab to the airport in a city I knew well, I communicated to the driver where I wanted to go. He then proceeded to take a route that I wouldn't have taken. Here is the conversation that ensued. Me. "Why are you going this…
Posted on September 10, 2012Keeping Good Staff - from an Italian ‘mama’ restaurateur
Dining at the Sorrento Italian Restaurant in Northbridge, Perth is always on the travel agenda. While the food is great, the service is exceptional. I asked mama what her secret was to keeping good staff. Her response was really quite…
Posted on August 26, 2012In Your Prospects Best Interests
My wife and I were given a 'free' night at a luxury resort on the one condition that we attended a 90 minute session to hear about the time share offers they had available. We went through the talk quite impressed by what they were…
Posted on July 24, 2012Car Lovers - getting a customer to return
Having a filthy car from my travel in the country and disliking the process of washing it, I decided to call into a car wash I'd never been to before - Car Lovers,Toowoomba QLD. It was my first time and won't be my last time. Why? - the…
Posted on June 29, 2012Marketing Shift
Albert Einstein’s definition of insanity, ‘doing the same thing over and over again and expecting different results’ can quite adequately be applied to the area of sales and marketing. The word ‘shift’, means to ‘move or cause to move from…
Posted on June 01, 2012Interview questions to ascertain Enthusiasm and Teachability
I recently posted the following post on my facebook page 'Recruit enthusiasm and teachability not just technical skills' This raised the question by one reader - 'What are some questions you would recommend asking prospective employees…
Posted on May 24, 2012Does more money equal more motivation?
A question I frequently get asked is “should we be incentivising our staff by way of financial bonuses and rewards?” This is a challenge for companies of all sizes - trying to keep good staff performing at optimal levels and also from…
Posted on April 17, 2012Cigarette butts and the most important employee
I recently stayed at the Pan Pacific Hotel in Perth. One of the employees was picking up cigarette butts out of the garden and I commented on what a wonderful job he had!!! His comment back surprised me. "My job helps keep our hotel its…
