Keeping Good Staff - from an Italian ‘mama’ restaurateur

Dining at the Sorrento Italian Restaurant in Northbridge, Perth is always on the travel agenda. While the food is great, the service is exceptional. I asked mama what her secret was to keeping good staff. Her response was really quite simple… 1. Communication ‘We meet at the end of every night and we communicate what went well, what could have done better’. 2. Incentivise personal performance The staff are exceptional at making sure you don’t leave without getting all the extras and they do it in a way that you don’t know you are being sold to. 3. Put your smile on ‘When my staff walk through the front door I tell them to take the smile out of their pocket and put it on’. (They are some of the happiest I’ve encountered). 4. Work with them ‘I lead by example, doing what they do with them. I’m often called a workaholic’.