Customer Service
Blog Posts
The Pepper Grinder
Posted on July 30, 2021The Customer Disservice Department
Posted on January 20, 2020George. When a Customer Feels The Love
Posted on June 25, 2019Don't Lose Sight Of The Customer
Posted on June 12, 2018The Fruit Platter. When Little Things Are Big Things
Posted on March 13, 2018Virgin Airlines - When A Gift Outweighs A Mistake
Posted on June 18, 2015Short Term Lies Costing Long Term Customers
Posted on June 10, 2015A Dog Of A Receptionist
Posted on January 19, 2015Hospitality Front Lines
Posted on January 15, 2015The Expected and Unexpected
Posted on July 14, 2014Exceptional Service Doesn't Just Happen
Posted on June 17, 2014If You Say It, Do It
Posted on May 11, 2014Virgin Australia and Consistency
Posted on November 28, 2013Customer Service and the Bottom Line
Posted on January 12, 2013Dismal customer service
Posted on October 02, 2012Car Lovers - getting a customer to return
Posted on July 24, 2012Feedback given to a hotel I stayed in
Posted on March 31, 2012Templates and Tools
Videos
How to get more of the behaviours you want through reinforcement. 102 sec.
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