George. When a Customer Feels The Love

Posted on June 25, 2019

Feeling the love My partner Michelle and I celebrated our anniversary this past Friday evening. Staying at a city hotel I purposefully mentioned to four front of house staff the reason for our visit, to see how responsive they were on special occasions. Zero effect. We later went to dinner at a wonderful restaurant called Georges on Waymouth and again, I mentioned the special reason for our dining out. George, the owner, thanked us warmly for choosing his restaurant and toward the end of the evening had a freshly decorated "happy anniversary" sweets plate delivered to our table. When we add a meaningful wow factor—no matter how small it is—in the mix of our customer's experience with us, it goes a long way to retaining them over the years as a repeat customer and creating another person who does free advertising for us. And George, he is getting both.

View latest blog articles

Get your weekly dose of Mindful Motivation

Receive my writing and regular updates for free - designed to inspire personal growth and enhance business success.

Read Blog