It Doesn't Take Much

Walking through a manufacturing workshop with a business owner last week, apart from the layout, product quality and efficiencies the business exemplified, the thing that struck me was the people. As we walked past each team member, the business owner greeted them by name, with energy and with a smile; even when they weren’t aware of his presence, he would poke his head through the various office doors and windows and say good morning, expressing a genuine interest in each. His team members demonstrated openness, enthusiasm, receptivity, energy and engagement. It doesn't take much.