Posted on November 28, 2017
I was at a restaurant last night and got chatting with the girl who was serving me. While she was very professional in her service and communication, I detected something was troubling her. After two questions and within about 60 seconds, I managed to uncover what her pain was and she talked openly about it. There are two primary roads we can take in our view of staff.
- The Dis-integrated Model. They are here to do a job and they need to leave their personal issues at home.
- The Integrated Model. People are whole beings and work and personal are interlinked.
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