Leadership Courage

Last week I had the privilege of sitting in a boardroom where a divisional manager I am coaching revealed the results of a 360-degree review to his team—that they, and others, had completed. Highlighting the lower scores, he asked what he could do to improve. His team were forthright and kind. Upon hearing their feedback he didn't object or refute their opinions; he just took notes and asked for clarification where needed. Exemplary.

It's easy for leaders to give directives to their people; much harder to receive their direction. Asking: is there anything I can be doing better for you? or, how can I support you more in your role?, demonstrates personal vulnerability with a high value of the team member; thus building a trust conduit.

There is strength in humility, but to access that strength, it does takes courage.